FAQs

FAQ

FREQUENTLY ASKED QUESTIONS

How the products be assemble and use?

Manual will Enclosed with the products which contains full detail information include packing list, assembly drawing, use instruction, troubleshooting, Maintenance, our contact info.

When will make the delivery?

-Stock: 7-10 working days after receipt of full payment

-Customized: 30 working days after receipt of the deposit

Can you OEM or ODM?

Yes, we have strong developing team. The products can be made according to your request.

Can you supply the relevant documentation?

Yes, we can provide most documentation including Certificates of Analysis / Conformance; Insurance; Origin, and other export documents where required.

What measures is available if products have some quality problem?

This situation rarely happen due to we have very restrict quality control on every products. Contact us immediately and we’ll solve it out with your satisfaction

What kinds of payment methods do you accept?

You can make the payment to our bank account, Western Union or PayPal:
30% deposit in advance, 70% balance against the copy of B/L.

What is the product warranty?

We warranty our materials and workmanship. Our commitment is to your satisfaction with our products. In warranty or not, it is the culture of our company to address and resolve all customer issues to everyone’s satisfaction

Do you guarantee safe and secure delivery of products?

Yes, we always use high quality export packaging. We also use specialized hazard packing for dangerous goods and validated cold storage shippers for temperature sensitive items. Specialist packaging and non-standard packing requirements may incur an additional charge.

How about the shipping fees?

The shipping cost depends on the way you choose to get the goods. Express is normally the most quickest but also most expensive way. By seafreight is the best solution for big amounts. Exactly freight rates we can only give you if we know the details of amount, weight and way. Please contact us for further information.

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